Helping independent retailers sell products, manage stock, look after customers and run their business efficiently online and in-store.
We have been working on a multi-channel retail integration since September 2011 in response to feedback and consultation we've had with existing clients and prospects.
In 2013 we started working with a number of significant furniture and department store retailers, fully integrating their new Zone1 ecommerce website with their existing retail management system.
The integration combines our Zone1 ecommerce platform with Swan's proven Retail Management and EPoS. This new "blended product" has three core modules - Head Office, In-Store and Online which work in unison.
This high level integration has been developed to address the sales, marketing, business process and operational limitations experienced by many independent retailers. The integration addresses real business issues which prevent retailers fully developing the potential of their business across all customer contact channels.
The integration provides a single view across multiple channels of products, stock, customers and orders and delivers a range of operational efficiencies and benefits which enable retailers to respond to the behaviours and expectation of the 21st century consumer and their hybrid shopping habits: 'Click & Collect', 'Research Online, Buy Offline (ROPO)', 'Buy Online, Return to Store'.
Many retailers out there are working with an EPoS, retail management system and ecommerce websites which are unable to work seamlessly together, at best offering a compromised and unsatisfactory solution.
As a consequence retailers experience frustrations and real constraints, duplication of effort and carry higher running costs as they try to adapt, run and grow their business in this fast emerging multi-channel age.
This integration has been designed to specifically address these limitations and real world business concerns; working closely with retailers to understand fully the issues which are holding them back - we believe the Iconography Zone1 integration with Swan is the "best of breed" solution you've been waiting for.
Zone1 offers a Google Shopping XML feed as standard. This can be used to enhance your Google AdWords marketing by utilising rich product adverts and remarketing campaigns.
We can also offer a full integration with Amazon and eBay. Zone1 can list products on these platforms easily via an easy to use content management system; a single click is all you need!
Stock and prices can be synchronised so your products are always available across all of your channels. Because Zone1 downloads orders from these marketplaces, it couldn't be easier to manage them. Rather than pulling orders from every channel, you get access to a centralised solution.
Best of all, we'll even maximise your chances by automatically calculating the best prices so that you keep beating the competition!
Given our ethos, it should come as no surprise that Zone1 can be fully integrated with a wide variety of third party solutions and software.
Whether you want to retain your stock management or accounting systems, we've got you covered. With our vast experience, we can even help you through the initial stages of setting up a new experiment or advise you on real solutions to your business problems.
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