Sales Order Management
Centralised, real time, smooth workflows
With IXO Commerce speed, consistency and accuracy are the key deliverables.
- Do web orders get lost in the integration faultlines?
- Do you have a problem with customer service?
- Are your lead times accurate?
- Do you find collating sales data time consuming when placing customer special orders?
Operational Efficiency
SALES ORDER MANAGEMENT SOFTWARE
Legacy systems which require staff to spend significant time collating customer data, processing orders, updating accounts and manually combining data across systems are obsolete and should no longer be tolerated; IXO Commerce removes these inefficiencies.
Operational Efficiencies
Omnichannel Order Management
When selling through multiple sales channels, support your Warehouse by consolidating your orders. With one centralised Order Management system, staff can quickly and efficiently work through orders, no matter where they originated; every order treated the same.
Telephone Orders
As standard, IXO Commerce allows your staff the ability to take a telephone order. Search for an existing customer, or create a new account from scratch, before adding any product and taking payment. This is a Unified system, so there are no lag times in stock reservation.
Apply discounts and refunds
Apply manual fixed and percentage discounts to any order; online, telephone or in store. IXO Commerce keeps track of which sales agents are discounting which orders, and can also add Manager Approval to selected discount levels, to give you added oversight.
Customer Special Orders
With IXO Commerce, you'll never find yourself in a situation where you have to refuse a sale because the customer's item can't be found. Make sure that your technology works for you (and never against you) by setting up an EPoS Shortcut for a Custom Item, and add one to any order.
Multi Warehouse Order Fulfilment
With a system that offers 100% stock visibility across all channels, you will have the confidence that orders can be fulfilled across multiple Distribution Centres. Set bespoke rules and fulfilment thresholds, while tracking Warehouse performance and stock levels.
Endless Aisle
Access and supply stock from anywhere in your business, all of your channels and locations. Enjoy 100% inventory visibility and minimise your stock overheads. Store staff can view stock levels at any location within the EPoS and place orders for the customer.
Click and Collect Workflows
Your customers will be able to Buy Online and Collect In Store (BOPIS); they can even pick their collection point. IXO Commerce provides real time stock levels, so that their expectations can be managed by clear and straightforward messaging as they select their pick up point.
Order Fulfilment Workflows
IXO Commerce enables all orders to be managed swiftly and efficiently, with full processes that take the user from payment to packing. Alternatively, create bespoke methods for your staff to follow, so that nothing gets missed; warehousing, manufacturing or ordering.
Packing
Build an easy workflow for your warehouse team with Picking and Packing management. Orders are split out between Collection and Delivery, with courier services clearly highlighted. Staff have clear processes to follow, increasing efficiency and reducing errors by using barcode scanning.
Split an Order
When an order can't be fulfilled by a single location, it can be automatically split between Stores that can fulfil the order between them. Each store will have their part of the order added to their fulfilment workflows, for a quick and speedy delivery.
Dropshipping
Dropship eCommerce and in store orders via a third party supplier. Create product listings, update availability and lead times; IXO Commerce will simplify your life by automatically placing orders with your suppliers, creating Purchase Orders and Invoices.
Back to Back Ordering
Automatically create Purchase Orders for Made to Order items as the Sales Orders are placed. Multiple Sales Orders can be combined to meet minimum delivery thresholds and Purchase Orders can be held for manual review or sent automatically for fulfilment.
Unified CRM and Order Management
Empower your staff by providing them with all of the information they need to answer any query. With Purchase Ordering, CRM and Order Management all handled in the truly Unified IXO Commerce, your team will always have access to everything that they need, from detailed product prices to lead times.
Add Notes
Centralise your CRM by keeping a complete log of your communication with your customers and Suppliers. Notes can be added to Customer and Order records by user, allowing quick and simple note taking, highlighting potential issues and recording dialogue between your staff and the 3rd party.
Auto Generate Payment Requests on Outstanding Orders
When Purchase Orders are received, IXO Commerce can automatically communicate with customers who have ordered those products to request immediate payment, if they have an outstanding balance. The customer receives a link that takes them to a prefilled payment page on your website.
Return Merchandise Authorisation
Offer Unified returns to your customers; a real omnichannel experience. They can be requested via a form on your website, acknowledged by your team, and received in the Warehouse, before undergoing a final review and confirmation. With leading payment gateways, use IXO Commerce to complete a refund.
eReceipts
Save on receipt printing by emailing your customers an eReceipt. Because every order can be linked to an Omnichannel Customer Account, this lets you take advantage of IXO Commerce's Omnichannel Customer Accounts, with Loyalty Schemes, Order History and Email Marketing.
Postage
Have IXO Commerce automatically calculate delivery costs for any order in any sales channel. Simply build up your delivery rules to different post codes and countries by weight, order quantity and value, working with multiple delivery partners and options.
Countries
Where do you ship? With IXO Commerce, you can set delivery and taxation rules for any country; either enable or disable them for delivery, or set specific delivery costs to different locations. Does it cost more to ship to Hawaii than New York? Charge accordingly!
Exports Module
Adds Country of Origin and Commodity Codes at product level, then use this information to automatically populate documentation. Get reporting on the value of what you export, and to where. For added function, there are also benefits in a Courier Integration.
Courier Integrations
Save time and remove the risk of human error by having an automated link to your couriers. Either direct, or through an aggregate service, your staff will spend less time copying and pasting, and more time packing; just print the label with a single click of a button.
Named Day Delivery
If a customer purchases a product that you have in stock, offer them a Named Day delivery option at the checkout. IXO Commerce will provide your Warehouse with all the required information so that they know exactly what has to be delivered, and when.
Book a Delivery
Once a Purchase Order has been received and any outstanding balance has been paid, your website can invite your customers to book a delivery slot on pre-existing orders. Manage the capacity, frequency and destination of your lorry journeys within IXO Commerce for a great Unified experience.
Bundle Product
Combine multiple products into a single Bundle Product, either with or without a discount, for easy purchase online and instore; even push them to alternative channels via an API. IXO Commerce will then break these down within the Order Management module for easy fulfilment.
Event Booking
Use IXO Commerce to book events and appointments. Whether it's visits with Santa at the Christmas market or personalised shopping experiences with your sales staff, set up time slots, capacity and duration. Customers will also be able to register online via your website.
PAYMENT OPTIONS
Choice and flexibility is the key to being relevant to modern consumers across all channels. With IXO Commerce, customers have the convenience to choose how, when and where to pay; innovative methods that increase conversion rates and average order values.
Easily Scalable
Online Card Transactions
IXO Commerce is integrated with one Payment Gateway as standard, to be selected from our list of approved suppliers. We work with a variety of specialist companies including Stripe, Opayo, World Pay, Adyen and more; check our website for a full list.
Save Card Details for Future Transactions
Tokenised card payments allow your Payment Gateway to store card details for recurring transactions. The advantage of this system is that you remain GDPR and PCI compliant, as IXO Commerce doesn't store this data, just the token; all sensitive information is held in the Payment Gateway.
PayPal
Integrate Pay Pal Checkout into your website for an improved customer experience and a better conversion rate. With a simplified process, customers can login to their account, and IXO Commerce will pull their delivery and billing details, with no need for time consuming double entry.
Apple/Google Pay
Give your customers another option at checkout with Apple and Google Pay. The one click payment services are another way of optimising your conversion rate and simplifying the process of buying online; an excellent choice for eCommerce websites focussing on high transaction volumes.
Gift Vouchers
Customers can purchase Gift Vouchers, which can either be emailed to the recipient, or linked to a physical card. Gift Vouchers can then be redeemed online or in store, over one or more transactions. Payments are logged immediately, so the Voucher balance is always accurate.
Face to Face Payments
Take integrated card payments with the award winning IXO Commerce EPoS system. We cut out the human error of double entry into a PDQ machine, and import payment results for fraud checking and bookkeeping purposes; check out our list of approved suppliers on our website for more information.
Interest Free Credit
For higher ticket items, use IXO Commerce to offer a finance application process online, via an integration with one of our approved suppliers. This can increase average order values on eCommerce orders, and save your salespeople time, as the customer fills out the application themselves.
Payments by Deposit
Customers can Pay by Deposit to reserve their goods. Control minimum values and deposit percentages, as well as on which products this feature is enabled. Place Purchase Orders for Sales Orders with a deposit against them; once the products have been received, the customer can pay their balance.
Make a Payment
When a customer has an outstanding balance against their Account, or against a particular Sales Order, IXO Commerce can be used to take payment. Automate the journey when products in Purchase Orders are received into the warehouse to prompt customers to pay their balance before fulfilment.
Retrieve a Quote
IXO Commerce gives your sales staff the tools to build up a Quote on our intuitive agent portal, either over the phone on in person. This is then emailed to the customer for online payment. The system then provides reporting for outstanding quotes and commission.
Manage Customer Credit Limits
IXO Commerce lets you assign customers credit limits, or set them to be Pro Forma accounts. Keep track of outstanding credit balances to reduce your liability and provide your finance team with a list of outstanding payments. For ease of use, this can be automated via Integrated Accounting.
Apply Discounts and Refunds
Apply manual fixed and percentage discounts to any order; online, telephone or in store. IXO Commerce keeps track of which sales agents are discounting which orders, and can also add Manager Approval to selected discount levels, to give you added oversight.
Multiple Currencies
Link to exchange rates updated daily, or use IXO Commerce to manage product specific prices for each of your currencies. Then, either take payments in GBP, or if you prefer and your accounting system permits, you can take payments in the selected currency.
Payment Reports
Payment Reporting in IXO Commerce gives you all the information you need to run your business. Whether you are cashing up your tills or calculating commission, we've got you covered. For full functionality, we recommend an Integrated Accounting solution.
INTERNATIONAL ECOMMERCE AND EXPORT
Sell abroad with confidence; IXO COmmerce is used successfully to sell products to countries all across the world, in multiple currencies and multiple languages.
Innovative Solutions
International eCommerce
Take orders from anyone, ship anywhere in the world and get paid with IXO Commerce. With a single website, you can reach anyone, but you can also have Multiple Websites, work in Multiple Languages, and take payment in Multiple Currencies; you get the sales and IXO Commerce does the heavy lifting.
Multiple Websites
If you need two websites for separate brands, or to have different sales portals that target customer segments, IXO Commerce provides the tools to manage creative assets, while centralising data management across all channels; customers, orders and product listings.
Multiple Languages
You don't have to rely on Google Translate any more. IXO Commerce can be translated into multiple languages, ready to improve your customer experience. Automate the language your customers see based on their location, or give them the ability to choose.
Multiple Currencies
Link to exchange rates updated daily, or use IXO Commerce to manage product specific prices for each of your currencies. Then, either take payments in GBP, or if you prefer and your accounting system permits, you can take payments in the selected currency.
Google Merchant Centre
Enjoy an automated shopping feed designed for use with Google Merchant Centre. All information is drawn from product information entered into IXO Commerce, and can be tailored for your precise requirements; one straightforward feed, additional ones in multiple languages, or whatever else you need.
Exports Module
Adds Country of Origin and Commodity Codes at product level, then use this information to automatically populate documentation. Get reporting on the value of what you export, and to where. For added function, there are also benefits in a Courier Integration.
Sales Tax
Rather than applying a single blanket rule to every purchase, IXO Commerce will automatically charge your customers tax based on their location. Based on rules configured in the Countries menu, this will automatically be pulled through to all reporting and can be linked via Integrated Accounting.
Postage
Have IXO Commerce automatically calculate delivery costs for any order in any sales channel. Simply build up your delivery rules to different post codes and countries by weight, order quantity and value, working with multiple delivery partners and options.
Countries
Where do you ship? With IXO Commerce, you can set delivery and taxation rules for any country; either enable or disable them for delivery, or set specific delivery costs to different locations. Does it cost more to ship to Hawaii than New York? Charge accordingly!
Courier Integrations
Save time and remove the risk of human error by having an automated link to your couriers. Either direct, or through an aggregate service, your staff will spend less time copying and pasting, and more time packing; just print the label with a single click of a button.
Alternative Channels
Consolidate all of your sales channels by using IXO Commerce for centralised product information and order management. We have product feeds ready to use as standard, or can customise them to your requirements; we make your product data work for you.
Integrated Accounting
Cut out manual data entry with an integration into your Accounts system. IXO Commerce will import Sales Orders, payment information, customer information and Purchase Orders as you need, all in a fully automated process; eliminate manual data entry.